At Leander Veterinary Clinic, our goal is to provide quality veterinary care in a timely manner. We have implemented a no show and cancellation policy which enables us to better utilize available appointments for our patients in need of care. The following policy is regarding patients who fail to keep their scheduled office visit or surgery appointments.
Beginning August 1, 2021
❖ Patients who fail to show for their scheduled appointment and do not notify the office within 48 hours before their visit, shall be subject to a “No Show/Cancellation” fee of $60.00.
❖ Patients who fail to show for their scheduled surgery appointment, and do not notify the office within 48 hours before their appointment, shall be subject to a “No Show/Cancellation” fee of $80.00.
In the event of an actual emergency and prior notice could not be given, consideration will be given, and a one-time exception may be granted, however, when the appointment is rescheduled, a deposit of $60 for office visits and $80 for surgeries will be taken.
This fee will not be counted towards loyalty reward points.
The clinic staff will attempt to call to confirm appointments 48 hours before your appointment. If you miss our call, please contact Leander Veterinary Clinic promptly to confirm or to cancel. This will allow us to re-assign this appointment to another client who is in urgent need of treatment.
To cancel or reschedule appointments call the clinic at 512-260-0400. If you have any problems getting through, you can leave a message with your name, appointment date and cancellation reason or request for rescheduling. You can also email us at [email protected]
or send us a message through the app.
By submitting this form, I further certify that I have read and fully understand this policy.